Coordinated Entry Policies and Procedures Handbook

LA-503 Coordinated Entry Policies and Procedural Handbook – APPROVED December 2021 Revisions

These policies shall provide guidance for the operation of the Coordinated Entry System (CES) for the homeless Continuum of Care (CoC) including CoC and ESG-funded programs within the New Orleans- Jefferson Parish-Kenner Continuum of Care (CoC).  The policies include:

  • Written standards for evaluating individual and family eligibility for assistance;
  • Determining and prioritizing clients for Transitional Housing (TH) assistance;
  • Determining and prioritization of clients for Rapid Rehousing (RRH) assistance;
  • Determining the percentage or amount of rent each participant must pay while receiving RRH assistance; and
  • Determining and prioritizing which clients will receive Permanent Supportive Housing (PSH) assistance.

HUD requires each CoC to establish and operate a “centralized or coordinated assessment system” (referred to as “coordinated entry” or “coordinated entry process”) with the goal of increasing the efficiency of local crisis response systems and improving fairness and ease of access to resources, including mainstream resources. Both the CoC and ESG Program interim rules require use of the CoC’s coordinated entry process, provided that it meets HUD requirements. Coordinated entry processes are intended to help communities prioritize people who are most in need of assistance. They also provide information to CoCs and other stakeholders about service needs and gaps to help communities strategically allocate their current resources and identify the need for additional resources.

Pursuant to HUD requirements and in compliance with HUD Notice CPD-17-01, the Orleans-Jefferson Parish-Kenner Continuum of Care has implemented a Coordinated Entry System for all those seeking homeless services.  Included in the policies and procedures is a detailed account of the Coordinated Entry System such as: entry points, level of services, prioritization, assessment, referral, and Homeless Management Information System (HMIS), and system evaluation.

Disclaimer of Services: The Coordinated Entry System is a multi-step process that identifies an appropriate housing and services outcome for all persons that enter the system.  Due to scarce resources, it is not guaranteed that an individual or household coming into contact with the Coordinated Entry System will be referred into a CoC housing program such as Permanent Supportive Housing (PSH) or Rapid Rehousing (RRH) services.

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